IMPORTANT UPDATE

ZEROFIT EUROPE IS BASED IN NORTHERN IRELAND AND UNDER THE NORTHERN IRELAND PROTOCOL IS STILL PART OF THE EU COMMON MARKET, GOODS CAN THEREFORE MOVE FREELY TO BOTH GB AND THE EU. UNLIKE GB SUPPLIERS INTO THE EU NO DUTY OR COUNTRY VAT IS PAYABLE ON RECEIPT IN YOUR COUNTRY. THE PRICE STATED ON OUR WEBSITE IS ALL YOU WILL PAY PLUS THE RELEVANT FREIGHT AS BELOW!

UK and IRELAND DELIVERIES

Delivery is free to all mainland UK or Ireland addresses on orders over £35. If order value is under £35 carriage charge is £4.95.

UK and Ireland delivery times

All GB parcels are delivered by DHL on a TWO WORKING day basis where orders are placed before the 2.30pm cutoff.

In the event that orders are received after 2.30pm they will be shipped the following day to be received two working days thereafter. In the event  that orders are received after 2.30pm on Friday and before 2.30pm on Monday the goods will be shipped on Monday arriving at the destination on Wednesday.

Republic of Ireland

All parcels are delivered by 'An Post' – in 90% of the cases these are delivered as per GB parcels (like Royal Mail above).

EUROPEAN DELIVERIES – EU member states

ZONE 1 – FREE OVER £35*

UK and Ireland

ZONE 2 – £11.00

Belgium, France, Germany, Guernsey, Jersey, Luxembourg, Netherlands

ZONE 3 – £19.00

Austria, Denmark, Finland, Sweden, Italy, Portugal, Spain

ZONE 4 – £19.00 

Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania

ZONE 5 – £24.00 

Canary Islands, Iceland, Norway, Switzerland, Turkey

ZONE 6 – £19.00

USA

ZONE 7 – £25.00

Belarus, Canada

ZONE 8 -£29.00

Australia, Bahrain, China, Japan, Malaysia, New Zealand, Singapore, South Africa, South Korea, Taiwan, Thailand, UAE, Dubai

EXTENDED CHRISTMAS RETURN PERIOD

We recognise that during the month of November many of you will be purchasing Christmas gifts and as such during this period goods bought throughout all of November and December can be returned up to the 20th January.

Returns and Refunds

At ZEROFIT, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from our website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.

FREE RETURNS – WITHIN THE UK (including Northern Ireland)

What Happens Next?

Please contact us on info@zerofit.co.uk and advise us of the item(s) you wish to return together with order number. Alternatively you can call our office on 02896-013757 during office hours Monday to Friday 9am to 5pm.

Please clarify if you would like a replacement or refund. In the event you require a replacement please clarify clearly the item you wish as a replacement. On receipt of the email we will send you a portal link to our returns section with Royal Mail where you can arrange the return. We offer the choice of dropping off at the post office or alternatively you can book a collection from an address of your choice - both options are free of charge.

In the event that you require a refund this will be issued within 1-2 workings days of receipt, goods come back to us on a tracked 48 hour service. Alternatively a replacement(s) will be sent within the same time frame 

You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.

RETURNS FROM OUTSIDE THE UK 

In order to maintain the highest level of service we use Royal Mail to all locations and as such in order to keep our pricing competitive we subsidize all freight costs to these locations we therefore regrettably cannot offer free returns outside the UK. Please return any goods you wish replaced or refunded to the following address:

Zerofit Europe Ltd
78B Front Road
Drumbo
Northern Ireland, UK
BT27 5JX

Tel: +44-2896-013757

We recommend that you use a tracked and signed service and email us these details to info@zerofit.co.uk when you return the goods so we know to expect them. 

Machine wash 40D (optimum temperature 30d)

Do not iron

Do not tumble dry

Do not bleach

Drip dry in the shade