Returns and Refunds
At ZEROFIT, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from our website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.
EXTENDED CHRISTMAS RETURNS
We know that Zerofit is the ultimate Xmas gift and as such you may not know if the fit is right until after the 25th December, to cater for this, any products purchased from the 15th November can be returned for exchange or refund until the 15th January.
FREE RETURNS – WITHIN UK AND IRELAND
What Happens Next?
So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back. In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.
We begin to process returns as soon as they are received by our returns department.
Unit 25, The Junction
You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.
RETURNS FROM OUTSIDE THE UK AND IRELAND
In order to maintain the highest level of service we use DHL to all locations outside Ireland and as such in order to keep our pricing competitive we subsidize all freight costs to these locations we therefore regrettably cannot offer free returns outside the UK. We will however subsidise your return to the rates shown on our delivery section. On receipt of the goods we will organise a refund LESS the value of the freight from your location back to us in the UK. Should you wish to use your own carrier to return the goods the full amount of your purchase price will be refunded. Please carefully consult limitations on returns as listed above.
Returning Goods to Zerofit Outlet Store
If you would prefer, you may also take the items you wish to return to our store where one of our members of staff will be happy to help. Please ensure that you bring your confirmation email, that you received after you placed your order, as your proof of purchase.
Please note that orders paid for with PayPal can be returned in store for a Gift Card to the value of the item(s) or exchanged for other item(s) available in store. If you would like to return the items that were paid for with PayPal for a full refund, you will need to return them using another method. Unfortunately, we cannot refund to your PayPal account if you return items to a store.
Returning Goods Via Courier
We offer a choice of ways to return items under our Free Returns promise, once you have decided which option you would like to use please contact us at firstname.lastname@example.org with your preferred method and items being returned, the options for return are listed below:
- Collection from your home by DHL – We use DHL as a courier, we also offer a pick-up option with them for returns. To do this please contact
- to state which items are being returned and receive your free returns docket. After this a collection will be set up on a day that suits you to return the items to us. * Please note we cannot arrange the time it will be collected (e.g. 11.00-12.00) only the day that it will be collected.
- Drop off at Hermes Parcel Shop- If you’re not going to be in during the day, don’t have a safe place to leave your parcel for collection or want to return your parcel at a time that suits you, then a parcel shop is the perfect solution. To do this please contact email@example.com to state which items are being returned and receive your free returns docket. Then all you need to do is hand your parcel over at the counter. Find your nearest Hermes Parcel Shop here:
Your goods will have arrived in an outer box please use this to return the parcel and not the inner box. We can only issue a full refund if the product (and packaging) is 100% suitable for resale!
Returning goods that came with a free gift
Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept, and the value will be taken off the balance that will be given back to you. Free gifts cannot be returned on their own for their original value or exchanged for a gift voucher.